Returns & Refunds
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our hassle-free return policy.
7-Day Return Window
Most items can be returned within 7 days of delivery
Free Returns
No return shipping fees for quality issues or our mistakes
Quick Refunds
Refunds processed within 3-5 business days after return
Return Eligibility
Product Quality Issues
Damaged, expired, or poor quality items
Wrong Item Delivered
Received different product than ordered
Not Satisfied
Product did not meet expectations
Changed Mind
No longer need the product
How to Return Items
Contact Us
Call our support team or submit a return request online within the eligible timeframe.
Return Authorization
Receive a return authorization number and instructions for returning your items.
Package Items
Securely package the items in original packaging if possible, include return form.
Schedule Pickup
We will arrange a free pickup from your address or you can drop off at our location.
Processing & Refund
Once received, we will process your return and issue refund within 3-5 business days.
Eligible for Return
These items can be returned following our return policy
- Fresh produce (within 24 hours if quality issues)
- Packaged foods (unopened, within expiry)
- Household items (unused, original packaging)
- Personal care products (unopened)
- Frozen items (if delivery temperature issues)
Not Eligible for Return
These items cannot be returned for health and safety reasons
- Perishable items after 24 hours
- Opened personal care products
- Custom or personalized items
- Items consumed or used
- Gift cards and digital products
Refund Policy
Important information about how refunds are processed
Refund Methods
- • Original payment method (credit/debit card)
- • Store credit (if preferred)
- • Bank transfer (for large orders)
Processing Time
- • Credit cards: 3-5 business days
- • Debit cards: 5-7 business days
- • Store credit: Immediate
Refund Amount
- • Full product price for quality issues
- • Delivery fees refunded if our error
- • Partial refunds for damaged items (if kept)
Special Cases
- • Bulk orders may take longer to process
- • International orders subject to additional fees
- • Gift purchases refunded to original buyer
Need Help with Returns?
Our customer service team is ready to assist you with your return
Call Us
Speak directly with our return specialists
+1 (555) 123-4567
Mon-Fri: 8 AM - 8 PM
Email Us
Send us your return request details
returns@chesta.com
Response within 24 hours